SaaS Call Center forums are the place to learn and discuss topics relating to the hosted call center market, its vendors, and latest developments.
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SaaS News

News about vendors, developments, and markets go in here.
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SaaS Market

Discussions about the SaaS market go in here.
22Thu Jan 29, 2009 9:02 pm
AdminCan SaaS really play in the premise call center market?
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SaaS Call Center Vendors

This space is to discus core call center products like ACD and IVR as well as the providers. Workforce Optimization products like WFM, recording, training tools do not go in here.
1212Fri Jan 30, 2009 7:43 am
AdminOracle Discussion
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SaaS Vendor Selection Help

If you need help with vendor selection please port in this space.
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SaaS WFO

This space is to discuss Workforce Optimization like WFM, recording, and training tools.
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SaaS CRM

Discuss SaaS CRM vendors and applications here.
11Thu Jan 29, 2009 9:07 pm
AdminWill Salesforce.com take over the world?
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Off Topic

Everything not relating to SaaS goes in here.
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